Shipping & Delivery Policy

Order Processing

All orders are guaranteed to be shipped within 72 hours, Monday–Friday, 8:00 am–5:00 pm CST.

Orders received (and in stock) before 12:00 pm CST will be processed that same day during the business hours stated above. Any order received after 12:00 pm CST will be processed on the following business day. Signature may be required upon delivery to California, Nevada, and Rhode Island.

Carriers

USPS

UPS

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Time

Items are shipped via USPS or UPS at the discretion of The He’Midor. If an item is in stock, we ensure 3‑day shipment as long as the order is placed by 12:00 pm CST during the business hours stated above. Items shipped via USPS are estimated to arrive within 3–5 business days.

UPS depends on location.

Shipping Rates

There is a flat rate charged for the shipping of your order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you choose to. To qualify for our free shipping offer, you must order a bundle or box of cigars and ship within the continental United States.

A customer who purchases tobacco products online or over the phone is required to pay the same tax he or she would have paid if he or she had purchased the tobacco products from a retailer in their state.

All orders containing tobacco products sent to a California‑based address are subject to current tobacco laws and taxes, which are automatically calculated and added to your purchase total. Any remittance of taxes on orders shipped outside of California is the responsibility of the purchaser.

The He’Midor does not ship products to Utah or South Dakota. Any purchases from these states will be canceled and refunded.